Junior Frappe Systems Support Technician (Entry Level)

Location: Riyadh, Saudi Arabia

Employment Type: Full-Time

Work Style: Mixed administrative and technical role (internal systems only)

Nationality / Gender: Open to all nationalities; male and female candidates are welcome

Company Overview

Support Services is a Saudi group based in Riyadh, operating and managing multiple in-house ERP systems built on the Frappe framework. We are expanding our internal support team with a junior-level technician to help maintain stability, security, and user productivity.

Key Responsibilities

1. Server & Domain Management: Operate and monitor Frappe/ERPNext servers and manage domain configurations and renewals.
2. Daily Issue Resolution: Diagnose and resolve user issues, incidents, and errors to keep operations running smoothly.
3. Internal Technical Support: Provide responsive helpdesk support to employees across group companies.
4. User & Permissions Administration: Create users, assign roles, and manage access rights to protect data.
5. ZATCA e-Invoicing Integration: Monitor and maintain compliance and resolve e-invoice integration issues.
6. Backups & Updates: Perform regular backups, verify restore points, and apply planned system updates.
7. Training & Onboarding: Train new users and prepare quick guides for common tasks.
8. Uptime & Billing Follow-up: Track hosting invoices and renewals to prevent downtime.
9. Security Hygiene: Apply basic cybersecurity practices and follow internal IT policies.

Qualifications

1. Minimum 1 year hands-on experience with Frappe or ERPNext.
2. Bachelor’s degree in Computer Science or Information Technology (or relevant IT certifications) is preferred.
3. Basic knowledge of server administration, databases, and networking.
4. Practical problem-solving skills and clear communication with non-technical users.